Frequently Asked Questions

We offer multi-asset trading, wealth management services, white-labeled solutions, and technology platforms tailored to your needs.

 

For more information on how we provide white-label solutions, please check the Broking page, or call us on 1300 263 800.

We provide advanced technology, competitive pricing, experience support and tailored solutions that streamline operations and enhance your client experience.

 

For more information on how we provide white-label solutions, please check the Broking page, or call us on 1300 263 800.

White-labeled is a service or product developed by one company that another company can rebrand as their own. In broking, this allows financial institutions to offer trading platforms under their own brand without the cost and effort of building proprietary software. It provides flexibility, customisation, and a seamless experience for clients.

For more information on how we provide white-label solutions, please check the Broking page, or call us on 1300 263 800.

We will need to take your full name, address, and date of birth. We will also need you to complete anti-money laundering documentation and provide photo identification.

Yes, we cater to both institutional brokers and large-scale retail clients.

For more information on the services we offer, please check the Broking page, or call us on 1300 263 800.

Contact us via our website, and our team will guide you through the onboarding process.

 

The onboarding process varies on who is signing up; for example your clients we can offer a fully online white-labeled account application, or if you are a wealth advisor or institutional trader, we offer a prefilled account application form.

For more information on account opening you can contact us, please check out the Contact Us page.

We offer phone and email technical support, onboarding assistance, and dedicated client managers to ensure smooth operations. We are an Australian-based business, and you will speak with knowledgeable and experienced staff based in Australia.

For more information on how you can contact us, please check out the Contact Us page.

The ability to trade various financial assets such as stocks, bonds, derivatives, and currencies through a single platform, allows for portfolio diversification and risk management. You can use our software, the Equix platform, or your own to trading platform to place your trades.

For more information on the trading software we offer, or ones you can use with us, please check the Wealth page, or call us on 1300 263 800.

Shares represent ownership in a company, giving shareholders a claim on part of the company’s profits and assets. Yes, we offer equities execution for the Australian market.

For more information on the trade execution services we offer, please check our Broking page, or call us on 1300 263 800.

Large organisations, such as banks, super funds, hedge funds, and independent fund managers, that trade large volumes of financial assets and require specialised broking services are classed as institutional traders.

For more information on the institutional trading services we offer, please check our Institutional trading page, or call us on 1300 263 800.

We offer servicesthat facilitate the buying and selling of financial instruments like stocks, bonds, and commodities on behalf of clients. We work with trade clearer, the bank and provide you a trading software to execute the trades.

For more information on the broking services we offer, please check our our Broking page, or call us on 1300 263 800.

Our solutions are designed for easy integration, allowing seamless operation with your existing systems. We have access to API to allow the transfer of clients information, market data, and trading access (both ways).

For more information on the trading software we offer, or ones you can use with us, please check the Wealth page, or call us on 1300 263 800.

The process of managing investments to meet specific financial goals. It involves selecting assets, balancing risk, and adjusting allocations based on performance.

We work with financial advisers and provide them with the trading tools to facilitate the selecting of assets, balancing risk, and adjusting allocations, as we are execution only, and won’t offer advice on any trading.

For more information on the trading software we offer, or ones you can use with us, please check the Wealth page, or call us on 1300 263 800.

Wholesale broking is the offering of trading services for institutional and large-scale retail brokers, offering access to a wide range of financial products and markets.

 

For more information on the broking services we offer, please check our Broking page, or call us at 1300 263 800.

CBOE Australia allows trading between the hours of 10:00 AM and 4:12 PM. Unlike the ASX, CBOE Australia does not operate an opening and closing auction. 

The Australian Stock Exchange (ASX) market phases are as follows (Sydney Time):

Pre-opening Phase
Pre-opening takes place from 7:00 am to 10:00 am, Sydney time. During Pre-opening:

•  Brokers enter orders into ASX Trade in preparation for the market opening.
• ASX Trade does not trade orders.
• Investors may enter orders online. The orders are queued according to price-time priority and will not trade until the market opens.
• Overnight and overseas trades may be reported until 9:45 am, Sydney time. These trades must take place according to ASX Operating Rules.

Opening Phase
The opening takes place at 10:00 am Sydney time and lasts for about 10 minutes. ASX Trade calculates opening prices during this phase. Securities open in five groups, according to the starting letter of their ASX code:
Group 1 10:00:00 am +/- 15 secs 0-9 and A-B, e.g. ANZ, BHP
Group 2 10:02:15 am +/- 15 secs C-F, e.g. CPU, FXJ
Group 3 10:04:30 am +/- 15 secs G-M, e.g. GPT
Group 4 10:06:45 am +/- 15 secs N-R, e.g. QAN
Group 5 10:09:00 am +/- 15 secs S-Z, e.g. TLS

The time is randomly generated by ASX Trade and occurs up to 15 seconds on either side of the times given above, e.g. group 1 may open at any time between 9:59:45 am and 10:00:15 am.

Normal Trading
Normal Trading takes place from 10:00 am to 4:00 pm, Sydney time. Brokers enter orders into ASX Trade and ASX Trade matches the orders against each other, resulting in trades i.e in this phase ASX Trade automatically matches all trades in Price/Time Priority on a continuous basis.
The vast majority of trades take place during Normal Trading.

Pre CSPA
Between 4:00 pm and 4:10 pm, Sydney time, the market is placed in Pre-CSPA. Trading stops and brokers enter, change, and cancel orders in preparation for the market closing.

Closing Single Price Auction
The Closing Single Price Auction takes place between 4:10* pm and 4:12 pm, Sydney time.
ASX Trade calculates closing prices during this phase.
*Random + 60 secs

Adjust
The Adjust takes place from 4.12 pm to 5:00 pm, Sydney time. During this phase:
· Brokers may ‘tidy up’ their orders by canceling unwanted orders, amending orders, etc.
· New orders cannot be entered and ASX Trade does not execute trades.
· Brokers wishing to trade contact each other by telephone. ASX Market Rules ensure that trading takes place in an orderly fashion.

Trading during the Adjust phase is referred to as overnight trading.

Adjust On
This state is the same as the ADJUST session state.

Purge Orders
Orders that are expired orders, too far from the market, etc will be centrally inactivated/purged.

Yes, they are available to everyone who wants to bring their holdings across.

It is a matter of filling out a broker-to-broker transfer form, we adjust it after the account is set up, so it is easier to link.

If you do have a lot of clients that you want to transfer across, we do offer bulk transfers or Appendix H transfers.

For more information on the broker-to-broker transfer form, please check our Forms page, or call us on 1300 263 800.

Yes. We offer real-time market data in our EQUIX platform. It offers real-time, dynamic market data streams and the ability to receive quotes and trade on equities for the ASX and CBOE.

Yes we do offer stop-loss orders.

You can set stop-loss orders in the EQUIX trading platform, check the video below on how to set a stop-loss order.

For more information on the trading software we offer, please check the Wealth page, or call us at 1300 263 800.

NBBO is an acronym for National Best Bid and Offer. The national best bid price is the highest price that all buyers are willing to pay for a particular stock, regardless of what trading venue it is being published on. Similarly, the national best offer price is the lowest price that all sellers are willing to accept for a particular stock.

As bids and offers may differ between trading venues, the NBBO will be used to describe the Best Bid Price and Best Offer Price across all trading venues. For example, if the Bid/Offer on ASX TradeMatch is $1.00/$1.02 and the Bid/Offer on CBOE Australia is $0.99/$1.01, the Bid/Offer or NBBO will be $1.00/$1.01.

To update your address with Wholesale Broking Solutions, you will need to download, fill, and send back the Change of Contact details form.

For more information on the Change of Contact form, please check our Forms page, or call us at 1300 263 800.

Your information is stored safely in accordance with our privacy policy, this can be found on our Forms page.

If you wish to update your contact and Personal Information, you can do this at any time by contacting our Privacy Officer
email: info@wholesalebroking.com
write to: Privacy Officer PO Box 256, Flinders Lane, VIC 8009

Your account application is available at any time to resume.

Trade for Good is a part of the WBS group. Through Trade for Good, you can donate a portion of your brokerage to a charity of your choice.

They collaborate with any registered Australian charity to ensure your donations reach the intended recipients.

Additionally, Trade for Good will help promote your CSR achievements across all their social media and network platforms.

Learn about Trade for Good

We have created a video, of what you will see when your login is first activated.

What happens the first time you log in to the Trade for Good mobile app.
The video covers:

• welcome email
• download and install
• setting password and pin
• accepting agreements
• and the first login

Around 9.30 AM AEST, once they have a baseline of balance or a ledged, it will update dynamically during the day.